CLAIM POLICY

Guest MUST submit a claim. All claims are subjected to a 48 HR review.

MERCHANDISE ARRIVED DAMAGED

Local Pick Up: 

Guests MUST inspect the items before leaving the warehouse. That way the item(s) in question can be switched out or reimbursed.

Shipped: 

A claim MUST be made within 7-days of receiving the item(s) and must not be modified after the fact in any way possible.

If items(s) are not being returned, due to damage from our end, ALL guests will be charged a 25% restocking fee.

If any custom order is being returned and is already in production or ready to be shipped. Guest will be charged a 50% restocking fee.

For any claims or more information, please contact info@sunacotton.com

Online Orders:

All online orders cancelled 48 hours after the pick up confirmation has been sent, a 25% restocking fee will be charged.

In-Person/OTP Orders:

Any orders cancelled 48 hours after being placed which were made in-person and/or over the phone will be charged a 25% restocking fee.

Custom Orders:

 ALL custom orders cancelled during pre-production will be charged a 25% fee. 

ALL custom orders cancelled during production and/or post-production will be charged a 50% restocking fee.

For more information, please contact info@sunacotton.com

All return shipping costs MUST be covered by the customer. We DO NOT cover any return shipping costs.

For more information, please contact: info@sunacotton.com